Refund Policy

At Verity Vale LLC, customer satisfaction is one of our highest priorities. We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, this Refund Policy explains the conditions under which returns, replacements, and refunds may be available.

Eligibility for Returns:

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Include all original accessories, manuals, and components (if applicable).

  • Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items:

Certain products may not be eligible for return, including but not limited to:

  • Personalized or customized products.

  • Gift cards.

  • Downloadable digital products.

  • Perishable goods (if offered).

  • Items marked as final sale or non-returnable.

  • Products that have been used, damaged by misuse, or altered after delivery.

Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and no later than 7 days after delivery.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and packaging, when applicable.

Once your request has been reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or other suitable solution.

Refund Process:

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider or financial institution.

Return Shipping:

If the return is due to:

  • A defective product,

  • A damaged item,

  • An incorrect shipment, or

  • An error made by Verity Vale LLC,

we may provide instructions regarding the return process and, where applicable, cover the return shipping costs.

For returns requested for reasons other than our error, customers may be responsible for the return shipping costs.

Exchanges:

We may offer replacements or exchanges for eligible items when appropriate and subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution, including a refund where applicable.

Order Cancellations:

Orders may be canceled before they have been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible. In such cases, customers may request a return after receiving the product, subject to this Refund Policy.

Refund Exceptions

We reserve the right to refuse refunds or returns that:

  • Do not comply with this Refund Policy.

  • Show signs of misuse, abuse, or unauthorized modification.

  • Are submitted with incomplete or inaccurate information.

  • Are determined to be fraudulent or made in bad faith.

Marketplace Purchases:

Products purchased through third-party marketplaces, including Amazon or other authorized sales platforms, may also be subject to the return and refund policies of the respective marketplace.

Customers should review the applicable marketplace policies in addition to this Refund Policy.

Contact Us:

If you have any questions regarding returns or refunds, please contact us.

Verity Vale LLC

Website
www.verityvaleco.com

Email
hello@verityvaleco.com

We are committed to reviewing all inquiries promptly and working toward a fair and timely resolution.