Shipping Policy

At Verity Vale LLC, we are committed to providing a reliable and efficient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please review this policy carefully before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Orders are processed during normal business days, Monday through Friday, excluding weekends and public holidays.

Processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.

Shipping Destinations

Verity Vale LLC ships to locations where our products are available through our website or authorized sales channels.

Shipping availability may vary depending on the product, destination, and applicable shipping restrictions.

Delivery Time

Estimated delivery times vary depending on the destination, shipping method selected, and carrier operations.

Typical estimated delivery times are:

  • United States: 3–7 business days

  • International Orders: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Shipping Carriers

To ensure reliable delivery, we work with reputable shipping and logistics providers.

The shipping carrier used for your order may vary depending on the destination, product availability, and shipping method selected.

Shipping Costs

Shipping charges are calculated during the checkout process and are based on several factors, including:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

  • Applicable taxes or fees (where required)

The final shipping cost will be displayed before your order is confirmed.

Order Tracking

Once your order has been shipped, a shipping confirmation email may be sent with tracking information, when available.

Tracking updates are provided by the shipping carrier and may require time to appear after shipment.

Delivery Delays

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Transportation disruptions

  • Force majeure events

Verity Vale LLC is not responsible for delays caused by third-party shipping providers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Verity Vale LLC is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping details provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Damaged Shipments:

If your shipment is lost or arrives damaged, please contact us as soon as possible.

To assist with the investigation, please provide:

  • Your order number

  • A description of the issue

  • Photographs of the damaged item and packaging, if applicable

We will work with the shipping carrier to review the situation and determine an appropriate resolution.

International Shipping

For international shipments, customers may be responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Other government charges imposed by the destination country

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

Partial Shipments

In some cases, orders containing multiple items may be shipped separately to improve delivery efficiency or due to inventory availability.

Customers will be notified when applicable.

Order Changes

Requests to modify a shipping address or order details must be submitted before the order has been processed for shipment.

Once an order has been shipped, changes may no longer be possible.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

Verity Vale LLC

Website
www.verityvaleco.com

Email
hello@verityvaleco.com

We are committed to providing prompt assistance and ensuring a positive customer experience